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Customer Care
Frequently Asked Questions
A few quick answers to common shopping and order questions.
Do you offer custom wig services?
Yes. Custom wig offerings are available through the site, and you can also contact us for more guidance before placing an order.
When will I see shipping costs?
Shipping charges are calculated at checkout so you can review them before completing your order.
How do I get help with my order?
Reach out through the contact options linked in the footer and include your order number so we can help faster.
What kinds of products do you carry?
KTLLUXEHAIR offers braiding extensions, wigs, bundles, and hair tools, with collections available directly through the shop pages.